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How to Order Online
From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Thank you for choosing Carved + Crafted by Chartwells, where we’re dedicated to providing you with a remarkable experience filled with exceptional quality, stellar service, and innovative culinary delights. Our team of professionals is here to support you every step of the way in planning your special event. We are available Monday through Friday from 8:00 am to 5:00 pm. Feel free to reach out to our catering coordinator at 202-994-0625 for personalized assistance and tailored menu options. Please take a moment to read through our policy
To streamline the process, we kindly request payment information be provided at the time of booking or five business days prior to your event. Credit card payments are subject to a 3.5% fee, while checks and cash payments are accepted with a credit card held on file and must be paid in full seven business days in advance. For off-campus partners or events, a 50% deposit is required upon booking, with the remaining balance paid in full and due seven business days in advance.
To ensure that your event is everything you envision and more, we kindly request that you book at least seven business days in advance. However, we understand that sometimes plans change unexpectedly, and we’ll do our best to accommodate your needs.
For a truly customized experience, such as custom menus and themes, we kindly request a 14-day notice to allow for thoughtful menu planning and sourcing of the freshest ingredients.
Your confirmed guest count is crucial for us to deliver impeccable service. Please provide us with the final count three business days prior to your event to ensure a seamless experience for all attendees. If you have selected a plated meal option with personalized guest selections, we will request a seating chart, along with menu cards indicating the entrée preference.
Your guests’ dietary preferences are important to us. Please inform us of any special dietary requirements as soon as possible, and no later than three business days prior to your event. Our culinary team will work diligently to accommodate these needs.
For those who require it, additional nutritional information is available upon request.
Please remember to provide tax-exempt forms to our office three business days before your event to ensure smooth processing.
Our structure is based on four-hour increments, allowing ample time for setup, service, and cleanup. Events exceeding this timeframe may be subject to additional service fees. We allocate a 90-minute service time for meals and receptions. Should your event require more time, please consult with our catering team for further assistance.
For all non-food-related equipment needs, please contact the University Department Name at 202-994-0625 to coordinate room reservations, setup, audiovisual equipment, and other requirements. As there are multiple buildings on campus, please confirm your space, guest counts, and event details with both facilities and catering.
For your convenience, disposable serviceware is provided with all orders to accommodate the guaranteed guest count. Should you desire china and glassware, these are available for an additional fee of $X.XX per person. Events held within the XYZ Building/Center will receive a discounted fee of $X.XX per person if china is requested.
We include tablecloths for all food and beverage service tables at your event. Additional tablecloths for non-food tables are available for a $X.XX fee. We offer black or white. Please inquire about sizing and any additional colors that could be offered. Specialty linens can also be arranged at market price. If desired, event planners may work directly with the rental company to avoid additional costs associated with ordering rentals.
While we hope that cancellations won’t be necessary, we understand that circumstances may arise. We kindly ask for at least five business days’ notice for cancellations to avoid any charges. In the event of unforeseen cancellations, within three business days, billing will occur for 100% of the event unless the booking can be rescheduled within 48 hours.
